Privacy Policy
Last Updated: October 2025
QUEX FINANCIAL LTD
Registered office: 45 Pont Street, London, England, SW1X 0BD
Company number: 15529627
Contact: support@quexfinancial.co.uk
At Quex Financial Ltd, we are committed to safeguarding the privacy of our clients, website visitors, and any individuals whose personal data we collect or process. This Privacy Policy sets out in full how we collect, use, disclose, store, and protect your personal information, and your rights in relation to that information. This policy complies with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK data protection laws.
1. DEFINITIONS
1.1 "Personal Data" means any information relating to an identified or identifiable natural person.
1.2 "Processing" means any operation performed on personal data, including collection, storage, access, disclosure, use, erasure, or destruction.
1.3 "We", "Us", and "Our" refer to Quex Financial Ltd.
1.4 "You" and "Your" refer to the data subject whose personal information is processed by us.
2. WHAT PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
2.1 Identity Information
– Full name
– Date of birth
– Gender
– Nationality
– National Insurance number or equivalent
2.2 Contact Details
– Email address
– Residential or mailing address
– Employment address (where applicable)
2.3 Financial and Investment Information
– Income and expenditure
– Assets and liabilities
– Bank details (only when explicitly required)
– Investment preferences and risk profile
– Transaction records
2.4 Compliance and Verification Information
– Passport, driving licence, or national ID card scans
– Proof of address (utility bills, bank statements)
– Background checks including PEP, AML, and sanctions screening
2.5 Website and Device Data
– IP address
– Browser type and version
– Operating system
– Device identifiers
– Usage logs and page access history
2.6 Communication Records
– Emails and correspondence
– Meeting notes and recorded decisions (if applicable)
– Records of advice and recommendations
3. HOW WE COLLECT YOUR DATA
We collect data:
3.1 Directly from you
– When you submit a contact form
– When you request or use our services
– During onboarding and KYC processes
– When you correspond with us via email
3.2 From third parties
– Identity verification services
– Public records and databases
– Referrals from intermediaries or other professionals
3.3 Automatically through website use
– Cookies, analytics tools, and log files
4. PURPOSES FOR PROCESSING PERSONAL DATA
We use your personal data for the following purposes:
4.1 To provide financial services, including advisory, fund management, intermediation, and consultancy.
4.2 To comply with legal and regulatory obligations such as AML, KYC, and tax reporting.
4.3 To create, maintain, and administer client accounts and portfolios.
4.4 To issue documentation such as contracts, agreements, reports, and invoices.
4.5 To monitor and improve our services, operations, website performance, and client satisfaction.
4.6 To respond to queries, support requests, and complaints.
4.7 To detect and prevent fraud, unauthorised access, and breaches of our terms.
4.8 To comply with court orders, legal claims, and requests from authorities.
5. LAWFUL BASIS FOR PROCESSING
Under the UK GDPR, we must identify lawful grounds for processing. We rely on the following:
5.1 Contractual Necessity
To perform our contractual obligations or to take steps at your request before entering into a contract.
5.2 Legal Obligation
To comply with applicable laws, regulations, and obligations imposed by authorities.
5.3 Legitimate Interests
To manage, operate, and improve our business, where these interests are not overridden by your rights.
5.4 Consent
Where required (for example, for certain marketing communications), we will request and record your consent. You may withdraw consent at any time.
6. DATA SHARING AND THIRD PARTIES
We do not sell your personal data. However, we may share it under strict confidentiality with:
6.1 Our professional service providers such as IT hosting firms, data processors, legal advisers, and compliance providers.
6.2 Regulatory bodies such as the FCA, HMRC, and law enforcement agencies when legally required.
6.3 Investment platforms, fund administrators, custodians, or banks as necessary for executing your instructions.
6.4 Contractors and staff under non-disclosure agreements, who require the data to perform their work.
6.5 External auditors and insurance providers for business continuity and risk management.
6.6 Potential buyers, investors, or successors in the context of a merger, restructure, or business acquisition.
7. INTERNATIONAL DATA TRANSFERS
If personal data is transferred outside the UK or the EEA:
7.1 We will only do so where:
– The recipient country has an adequacy decision by the UK Government, or
– The transfer is subject to standard contractual clauses approved by the ICO.
7.2 We take appropriate supplementary measures, including encryption, access restrictions, and transfer risk assessments.
8. DATA RETENTION
8.1 We retain personal data for:
– The duration of our business relationship
– A minimum of 6 years from the end of the relationship, or longer if legally required
– A longer period where necessary for defending legal claims
8.2 When no longer required, personal data is securely destroyed, erased, or anonymised.
9. DATA SECURITY
9.1 We use administrative, technical, and physical security measures to protect personal data. These include:
– Role-based access controls
– Password-protected systems
– Encrypted email and data storage
– Secure cloud infrastructure
– Regular staff training
– Physical office security and document shredding
9.2 We continuously monitor systems for potential vulnerabilities and respond to security incidents in accordance with best practice.
10. YOUR DATA RIGHTS
You have the following rights under the UK GDPR:
10.1 Right to access – To request a copy of the personal data we hold about you.
10.2 Right to rectification – To correct any inaccurate or incomplete data.
10.3 Right to erasure – To request deletion of your data where legally permitted.
10.4 Right to restrict processing – To request limits on how your data is used.
10.5 Right to data portability – To request your data in a machine-readable format.
10.6 Right to object – To object to data processing for specific reasons, such as marketing.
10.7 Right to withdraw consent – Where processing is based on consent.
To exercise any right, please contact: support@quexfinancial.co.uk
. We may require proof of identity.
11. COOKIES AND WEBSITE TRACKING
11.1 We use cookies to enhance your browsing experience. Cookies collect anonymous data on website traffic and preferences.
11.2 You may disable cookies through your browser settings. Disabling essential cookies may impact website functionality.
12. MARKETING COMMUNICATIONS
12.1 We will only send promotional emails with your consent or where permitted under soft opt-in rules.
12.2 You can opt out by clicking “unsubscribe” or emailing support@quexfinancial.co.uk
.
13. COMPLAINTS AND CONTACT DETAILS
13.1 If you believe your data has been handled improperly, contact us at support@quexfinancial.co.uk
.
13.2 You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
14. POLICY UPDATES
This policy may be amended periodically. The current version will always be available on our website.